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Refund & Cancellation Policy

Last updated 22 August 2026

This policy explains when an appointment fee paid online to Aashirwad Hospital, Bhopal, will be refunded. It applies to every online payment of the consultation fee, whether you paid from the link we sent you or paid online at the reception desk. Any other amount collected directly at the hospital is handled at the reception.

Cancelling an appointment

You can cancel at any time:

• in the same WhatsApp or Telegram conversation you booked from; or
• by calling the hospital on +91 755 253 5857 during working hours.

The time of cancellation is the time we receive your cancellation message or call.

When you get a refund

Cancelled 24 hours or more before the appointment

Full refund of the amount paid.

Cancelled less than 24 hours before the appointment

No refund.

You do not attend and did not cancel (no-show)

No refund.

The hospital cancels or is unable to see you

Full refund, whenever this happens — including if the doctor is called away to an emergency. You may instead choose to move the same payment to a rescheduled appointment.

You were charged twice for the same appointment

The duplicate amount is refunded in full.

Payment was deducted but no appointment was confirmed

Full refund. If the amount is not returned automatically within a few working days, contact us and we will trace it.

Rescheduling instead

If you cannot keep your appointment, rescheduling is usually easier than cancelling. If you reschedule at least 24 hours before your original appointment, the amount you have already paid is carried over to the new appointment and no fresh payment is needed.

How refunds are paid

• Refunds are made to the original payment method — the same card, UPI ID or bank account used to pay. We cannot refund to a different account.
• We initiate approved refunds within 3 working days of the cancellation.
• Once initiated, the amount usually reaches you within 5 to 7 working days, depending on your bank or payment provider.
• Refunds are made in Indian Rupees (INR). Any charge levied by your own bank is outside our control.

How to ask about a refund

If a refund has not reached you within 7 working days, or you think a payment has gone wrong, contact us with the date of the appointment and the payment reference:

Phone: +91 755 253 5857
WhatsApp: +91 93992 00712
Email: [email protected]

We will look into it and respond as promptly as we reasonably can.

Consultations and treatment already provided

Fees for a consultation, procedure or investigation that has already taken place are not refundable. This policy covers appointment booking fees only, not the outcome of medical treatment.

Changes to this policy

We may revise this policy from time to time. The version published on this page, with the “last updated” date shown above, is the one that applies.